Healium Massage & Wellness
3457 South Burrell Street Milwaukee, WI 53207 414.238.2016 HealiumWellness@gmail.com
Have a Question?
Frequently Asked Questions
Should I keep my appointment if I feel ill or was recently sick?
You should not receive a massage if you are currently sick or experiencing cold or flu-like symptoms, including nausea, fever, or a cough. You should also postpone your appointment if you have a sunburn, contagious or unexplained skin rash or infection anywhere on your body, are under the influence of drugs or alcohol, have a high-risk pregnancy, have an uncontrolled medical condition, or have been advised by your doctor not to receive massage therapy.
If you arrive for your appointment with any of these conditions, you will be asked to reschedule and will be sent home.These are just some of the reasons massage may not be appropriate. In certain situations, massage could worsen symptoms or affect an underlying health condition. If you are unsure whether massage is right for you, please contact us or consult your healthcare provider.
How do I redeem my GIFT CERTIFICATE or add a PROMO CODE?
To redeem a Gift Certificate, visit our online booking site and schedule your massage. On the Checkout/Order page, enter your Gift Certificate number in the designated box above the payment section. Please note that this is different from the pop-up window requesting credit card information.
Promo Codes are entered on the Shopping Cart screen, before proceeding to checkout.
Please note: Gift Certificates and Promo Codes cannot be redeemed through the Mindbody mobile app.
All sales are final. A $20 service fee will be applied to any refund issued to a credit card.
Where do I find the intake form?
A link to the intake form is included in your appointment confirmation email. Please complete the form before arriving for your appointment.
You only need to complete the intake form once unless there have been changes to your health history.
There is a link for the intake form on your confirmation email. Please fill out prior to arriving. You only need to fill out once unless your health history has changed.
What should I do to prepare for my massage?
We recommend arriving well hydrated and continuing to drink plenty of fluids after your massage.
Massage helps relax and soften sore, tired, and overworked muscles, while stretching and bodywork can support circulation and recovery. Staying hydrated is a simple way to help your body recover after your session.
Do I get completely undressed?
You should undress to your comfort level. For full body massage, most clients are either completely undressed or leave their underwear on. Therapists are trained to work around fabric and only un-drape areas they are working on. If you are uncomfortable getting undressed, ask about chair massage.
Can I talk or move during my session?
Yes! Feel free to get comfortable on the table. Your therapist will reposition you if necessary. You are welcome to converse with your therapist. Please remember this is your time to relax and enjoy your session. A good therapist will let you dictate how much or how little conversation is done on the table. Please inform your therapist if you feel any discomfort, if you need a change in pressure, temperature....etc.
Will my massage hurt?
You may feel discomfort during your massage if you have an adhesion, trigger point, tight, sore, or tender muscles but your massage should never be painful. Tell your therapist if you have any cuts, bumps, bruises or injuries so they can avoid those areas. Please let your therapist know right away if you are experiencing any pain or discomfort!
How often should I get a massage?
We recommend clients come in once a month but its really up to you and how your body is feeling. We have weekly, bi monthly and monthly clients. Your body reacts differently then another person's so listen to it and come in when you need to. We offer packages for those who wish to come in more frequently.
Who should get a massage?
Anyone! Massage is great for any age and gender! While we typically do not work with minors, many of our therapists are happy to. Please contact the studio before scheduling a minor.(On a case by case bias.)
